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Artificial Intelligence: Over the Next Decade Technology to Transform the Workplace

By Dick Weisinger

By 2030, compared to workers in 2018, technology will enable workers to be more mobile, more productive and more capable, according to a new survey on technology in the future workplace by Dell.

Karen Quintos, Chief Customer Officer at Dell, said that “stronger human-machine partnerships will result in stronger human-human relationships, as companies take a customer-first approach and lead with insights. By applying machine learning and AI to customer data, companies will be able to predict and understand customer behavior like never before.”

Jeremy Burton, chief marketing officer of Dell Technologies, said that “you can understand why the business community is so polarized. There tend to be two extreme perspectives about the future: the anxiety-driven issue of human obsolescence or the optimistic view that technology will solve our greatest social problems. These differing viewpoints could make it difficult for organisations to prepare for a future that’s in flux and would certainly hamper leaders’ efforts to push through necessary change.”

On the employer side, nearly half say that the introduction of AI, automation and new technologies will free users up to do higher-level more productive tasks, while the other half disagrees with this.  Despite that split, 82 percent say that in the future, workers will become more collaborative in their relationship to machines, creating “integrated teams.”

On the employee side, nearly 80 percent of employees said that they think machine and software will help them with their jobs, making work more engaging and empowering the users to improve how they perform their jobs.  But despite the potential for good, most also admit that they worry about the safety of their jobs in that future too.  They worry that fewer workers will be needed and their job may be one of those that no longer exists.



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