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Robotic Process Automation (RPA) focuses on automation of repetitive tasks that generally don’t require high skills. Digital Process Automation (DPA), another term for Business Process Automation, automates more complex business processes. DPA improves customer interactions, internal collaboration, and interactions with suppliers and partners.
The end goal for both RPA and DPA is to make the workplace more efficient.
Gina Schaefer, intelligent automation lead at Deloitte Consulting, told TechTarget that “digital, business process and robotic process automation are essentially the same. When applied appropriately, these refer to comprehensive end-to-end process automation. Specifically, these terms refer to the use of scripted automation software to mimic human actions in the execution of rules-based ‘swivel chair’ type tasks, typically where an individual accesses and processes data from multiple applications.”
Francis Carden, vice president at Pega, said that “by itself, RPA can deal with problems rooted in legacy systems that don’t account for today’s digital processes. A broader DPA strategy, by contrast, lets enterprises hit a ‘reset button’ one process or application at a time, to create a foundation for their digital future. It uses several integrated and complementary tools to help companies address present and future needs in more fundamental ways.”