Access and Feeds

Enterprise Content Management: State of the Industry

By Dick Weisinger

In May, AIIM released the report called State of the ECM Industry 2010.  This is the fifth year the annual report has been published, and as usual, it contains a lot of useful information.

The report investigates which benefits are the drivers behind why companies are implementing ECM solutions.

  • The biggest reason for adopting ECM is to improve efficiency and to optimize business processes.  2:1 compared to Compliance.
  • Compliance comes in second with worries about litigation, financial reporting and financial audits
  • 60% of new adopters also cite ‘Content Chaos’ as a driver for implementing ECM
  • 37% are interested in the “Green IT” benefits of ECM

The report also looks at the success that Microsoft Sharepoint has had with departmental solutions.

  • 32% of companies have implemented a SharePoint solution and another 21% are in the process of doing it.
  • Only 11% of SharePoint users use SharePoint exclusively as their ECM solution.  Most have other ECM systems.
  • 46% of SharePoint users know they need a plan for how to integrate SharePoint to other systems.  11% don’t know where to start.

Users are planning on migrating to SaaS solutions:

  • In 18 months the number of companies using SaaS for DM will double from 6% to 12%
  • In 18 months the number of companies using SaaS for RM will triple from 2% to 6%
  • In 18 months the number of companies using SaaS for email management will grow from 4% to 6%

Open Source offerings, like those from Alfresco and Nuxeo, are becoming popular:

  • 64% of those responding said that they are considering using Open Source because of cost advantages and ease of use
  • Today about 6% of ECM and WCM implementations are Open Source.  In two years that will be closer to 9%

There is an interest in Enterprise 2.0 and Social Media technologies, but there continues to be wariness in implementing it:

  • 29% of respondents view internal Enterprise 2.0 as significant to their organization’s business goals, because of knowledge sharing, team collaboration and project coordination.
  • 45% of companies bar access to Facebook, Twitter, You Tube and Instant Messaging
  • 80% of companies that use Twitter and blogs do not archive the data
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