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Governments are notoriously slow in adopting new technology, but when technology is used appropriately it can both streamline and improve the ability for governments to provide services.
Rick Howard, Vice President at Gartner, said that “public sector leaders expect government CIOs to find ways technology can reduce costs, create efficiencies and improve outcomes for citizens and businesses. They also expect CIOs to consider the social, technological, economic, environmental and political trends that impact the constituents they serve.”
Howard said that in government, “policy is the technology and technology is the policy.”
For 2020, Gartner sees the following trends occurring in the government technology space:
- Adaptive Security – Smarter security to mitigate cyber attacks.
- Citizen Digital Identity – Develop better digital techniques for governments to identify individuals.
- Multi-channel Citizen Engagement – Governments should be able to interact with citizens via a variety of channels, including phone, chatbot, and mobile.
- Agility by Design – Governments must be nimble and responsive in their application of technology.
- Digital Product Management – Modern lifecycle management from product development, delivery, monitoring, and retirement.
- Anything as a Service – Move from legacy infrastructure to cloud-based XaaS.
- Shared Services 2.0 – Shift from cost savings to high-value business capabilities.
- Digitally Empowered Workforce – Government workers need the training and tools for digital transformation.
- Analytics Everywhere – Analytics can be applied to all stages of business activity and service delivery.
- Augmented Intelligence – Adopt a human + Artificial Intelligence (AI) approach to technology.