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Robotic Process Automation: IT Departments Resist RPA Implementations

By Dick Weisinger

CXX roles within organizations love automation.  A survey from Deloitte found that 72 percent of CXX roles are highly supportive of Robotic Process Automation (RPA). Some of the benefits of RPA include cost reduction, speed, and quality.

Larry Nash, recruiter at Ernst and Young (EY), said that “every very minute not spent by an employee monitoring CPE [continuing professional education] reports can be better spent elsewhere. Once such HR processes are automated, the benefits accrue year after year.”

The Deloitte survey found that, within organizations, that IT departments were the least likely to be supportive of RPA.  The survey found that “the IT organization remains the least supportive stakeholder when it comes to RPA. It can be difficult to move RPA up the priority list of IT organizations when they are often focused on more immediately pressing and large-scale challenges of keeping the lights on,migrating estates to the cloud, and preparing for next-generation ERP.”

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One comment on “Robotic Process Automation: IT Departments Resist RPA Implementations
  1. “within organizations, IT departments were the least likely to be supportive of RPA” – this seems to be part of a “minimalist” trend, where much effort is invested in simplifying the use of software robots, so that business teams themselves can track the automated processes more easily. To this end, one of RPA vendors’ goals for 2018 was to provide bots with built-in monitoring tools.

    However, I wish to highlight the CiGen (an RPA pure-play specialist) approach, according to which autonomy of the business from the IT team is not to be understood as ‘independence’. The intended meaning, i.e., the more practically useful meaning, is rather that of working together in the attempt to attain shared objectives, or collaboration according to a wise division of labour. This means that aspects such as cyber security or data availability would better remain the territory of chief information officers. Given the findings of the Deloitte survey that you mention, I believe this idea is worth implementing in order to increase support from IT departments for RPA implementation.

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