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Robotic process automation (RPA) is the use of software and hardware robots to perform jobs normally done by humans, like data entry. RPA typically is used to refer to tasks which go beyond standard automation and also the ability to sense and respond to the surrounding environment.
The global IT Robotic Automation Market is expected to reach $8.75 billion by 2024, according to Research and Markets. RPA is proving to be a disruptive technology. The use of RPA can save as much as 65 percent over the use of humans.
Gartner has estimated that the demand for RPA tools is growing at a rate of about 20 to 30 percent each quarter.
John Watling, MD for Accenture Operations, said that “robots don’t make errors, they simply follow the exact instructions that were provided to them by their human operators. These instructions are either modelled in a visual workflow or taught to the RPA tool by recording and analyzing the process as being performed by a human operator.”
Examples of early uses of RPA include the automating the actions humans might normally take when interacting with a software applications like ERP. Watling said that “this is because RPA technology has the capability to rapidly automate standard operating procedures and tasks of existing business processes without any changes or intrusion to the server side of the applications used by the operations team to complete business transactions.”