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RPA: Bringing Greater Productivity to Enterprise Processes

By Dick Weisinger

Big Data, Machine Learning, and Data Analytics dominate headlines about technologies being adopted by enterprises, but a study from KPMG found that the top enterprise investment isn’t in any of those technologies, it’s in  Robotic Process Automation (RPA).

Forrester Research forecasts that the market for software robots will grow to $2.9 billion by 2021.

Jeff Wong, global chief innovation officer for Ernst & Young, said that RPA saves employees “from repetitive tasks that they tend to enjoy less, and freeing them up to do more meaningful, thought-intensive more focused human work.”

Michael Martuccio, network design engineer at AT&T, said that “the time spent gathering that information, formatting it, setting up the data and making sure everything was in the right place was more time consuming than analyzing the final report.”  But after deploying a bot to help him, Martuccio commented that “my time isn’t spent compiling and conditioning data anymore, it’s spent analyzing it.”

We’re just at the beginning of deploying RPA bots. A panelist during a discussion of RPA recently commented that “70 percent of enterprises don’t know how to spell RPA just yet.
RPA penetration is ‘decimal points versus the opportunity’ (by decimal points, we’re talking .1 percent).”

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