{"id":10373,"date":"2020-11-19T07:00:00","date_gmt":"2020-11-19T15:00:00","guid":{"rendered":"http:\/\/formtek.com\/blog\/?p=10373"},"modified":"2020-08-28T10:56:20","modified_gmt":"2020-08-28T18:56:20","slug":"rpa-back-office-automation-is-a-gateway-to-digital-transformation","status":"publish","type":"post","link":"https:\/\/formtek.com\/blog\/rpa-back-office-automation-is-a-gateway-to-digital-transformation\/","title":{"rendered":"RPA: Back-Office Automation is a Gateway to Digital Transformation"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Robotic Process Automation, the automation of repetitive tasks that historically have been done by humans using software scripts, is growing at a rate of 60 to 70 percent annually and has been accelerated by constraints placed on worked during the COVID-19 pandemic.  The RPA sector is currently about $1 billion in sales, <a href=\"https:\/\/wikibon.com\/robotic-process-automation-overhyped-or-the-next-big-thing\/\" data-type=\"URL\" data-id=\"https:\/\/wikibon.com\/robotic-process-automation-overhyped-or-the-next-big-thing\/\">as reported by Wikibon<\/a>.  Spending for RPA has topped spending for other IT categories, including cloud computing and containers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Companies usually get started using RPA to help with back-office processes.  Those types of tasks automated by software bots are typically very deterministic and structured.  The market has grown around smaller companies specialized in automation, but larger companies like <a href=\"https:\/\/flow.microsoft.com\/en-us\/ui-flows\/\" data-type=\"URL\" data-id=\"https:\/\/flow.microsoft.com\/en-us\/ui-flows\/\">Microsoft <\/a>and <a href=\"https:\/\/www.sap.com\/products\/robotic-process-automation.html#:~:text=SAP%20Intelligent%20Robotic%20Processes%20Automation,prebuilt%20bots%20to%20accelerate%20automation.\" data-type=\"URL\" data-id=\"https:\/\/www.sap.com\/products\/robotic-process-automation.html#:~:text=SAP%20Intelligent%20Robotic%20Processes%20Automation,prebuilt%20bots%20to%20accelerate%20automation.\">SAP <\/a>are now entering it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But many see back-office as just the start.  <a href=\"https:\/\/wikibon.com\/robotic-process-automation-overhyped-or-the-next-big-thing\/\" data-type=\"URL\" data-id=\"https:\/\/wikibon.com\/robotic-process-automation-overhyped-or-the-next-big-thing\/\">Wikibot projects<\/a> four phases of automation that start with back office and progress into customer-facing, digital process transformation, and then ultimately something that they&#8217;re calling hyper-automation.  Each of the phases is more expensive to design, implement and deploy, but the rewards in terms of payback could be substantial.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/wikibon.com\/robotic-process-automation-overhyped-or-the-next-big-thing\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"583\" src=\"http:\/\/formtek.com\/blog\/wp-content\/uploads\/2020\/08\/image-13-1024x583.png\" alt=\"\" class=\"wp-image-10374\" srcset=\"https:\/\/formtek.com\/blog\/wp-content\/uploads\/2020\/08\/image-13-1024x583.png 1024w, https:\/\/formtek.com\/blog\/wp-content\/uploads\/2020\/08\/image-13-300x171.png 300w, https:\/\/formtek.com\/blog\/wp-content\/uploads\/2020\/08\/image-13-768x438.png 768w, https:\/\/formtek.com\/blog\/wp-content\/uploads\/2020\/08\/image-13.png 1269w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption><a href=\"Source: Wikibon Robotic Process Automation: Overhyped or Next Big Thing\">Source: Wikibon Robotic Process Automation: Overhyped or Next Big Thing<\/a><\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Especially now as we move from the pandemic environment, the ability to restructure, digitize and transform the economy is important.  <a href=\"https:\/\/www.linkedin.com\/in\/bill-taylor-mountford-340b228\/?originalSubdomain=sg\" data-type=\"URL\" data-id=\"https:\/\/www.linkedin.com\/in\/bill-taylor-mountford-340b228\/?originalSubdomain=sg\">Bill Taylor-Mountford<\/a>, vice-president at Blue Prism, <a href=\"https:\/\/www.computerweekly.com\/news\/252487587\/Singapore-firms-struggle-with-RPA-roll-outs\" data-type=\"URL\" data-id=\"https:\/\/www.computerweekly.com\/news\/252487587\/Singapore-firms-struggle-with-RPA-roll-outs\">said that<\/a> &#8220;automation is more important than ever in helping organisations create and enhance jobs, save time and costs, improve work quality, and make them more innovative, resilient and competitive.&#8221;<\/p>\n<div 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