{"id":13764,"date":"2025-07-22T08:05:19","date_gmt":"2025-07-22T16:05:19","guid":{"rendered":"https:\/\/formtek.com\/blog\/?p=13764"},"modified":"2025-07-22T08:06:27","modified_gmt":"2025-07-22T16:06:27","slug":"how-hylands-ai-agents-turn-unstructured-data-into-actionable-insights","status":"publish","type":"post","link":"https:\/\/formtek.com\/blog\/how-hylands-ai-agents-turn-unstructured-data-into-actionable-insights\/","title":{"rendered":"How Hyland\u2019s AI Agents Turn Unstructured Data into Actionable Insights"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">In today\u2019s data-driven world, businesses are drowning in unstructured content\u2014documents, emails, and forms that are difficult to manage and even harder to leverage. According to Hyland, <strong>80% of enterprise data is unstructured<\/strong>, leading to inefficiencies across industries. Nurses and physicians waste <strong>33\u201346% of their time<\/strong> on administrative tasks, while insurance professionals spend <strong>over 25%<\/strong> on low-value work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hyland\u2019s solution? <strong>AI-powered, human-designed agents<\/strong> that automate repetitive processes while keeping humans in the loop. In today&#8217;s webinar, Hyland product managers Lars Alvater and Tiago Cardoso showcased how these intelligent agents are transforming workflows\u2014from healthcare claims to financial compliance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What Are AI Agents?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Hyland\u2019s AI agents are <strong>goal-driven, autonomous systems<\/strong> that can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Understand and analyze<\/strong> unstructured content.<\/li>\n\n\n\n<li><strong>Make decisions<\/strong> based on predefined rules.<\/li>\n\n\n\n<li><strong>Learn and adapt<\/strong> over time.<\/li>\n\n\n\n<li><strong>Integrate seamlessly<\/strong> with existing workflows (like OnBase or third-party apps).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Unlike basic chatbots, these agents operate on a <strong>spectrum of autonomy<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Task Agents<\/strong> automate fixed sequences (e.g., extracting data from forms).<\/li>\n\n\n\n<li><strong>Enterprise Agents<\/strong> handle <strong>end-to-end workflows<\/strong>, such as denied claims processing or employee onboarding.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Real-World Impact: The Denied Claims Example<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">One standout use case was <strong>healthcare denied claims review<\/strong>\u2014a traditionally slow, manual process. Hyland\u2019s AI agent:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Summarizes<\/strong> denial letters.<\/li>\n\n\n\n<li><strong>Identifies reasons<\/strong> for rejection.<\/li>\n\n\n\n<li><strong>Recommends next steps<\/strong> (e.g., appeal or route for further review).<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">For a hospital processing <strong>5,000\u20137,000 denials annually<\/strong>, this cuts review time from <strong>weeks to hours<\/strong>, saving hundreds of work hours.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Building Your Own AI Agent<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Hyland\u2019s <strong>Agent Builder<\/strong> lets businesses create custom AI solutions without coding:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Define the use case<\/strong> (e.g., &#8220;Eligibility Compliance Checker&#8221;).<\/li>\n\n\n\n<li><strong>Input decision criteria<\/strong> in natural language.<\/li>\n\n\n\n<li><strong>Test and deploy<\/strong> within existing systems (OnBase, Alfresco, etc.).<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">The platform also offers a <strong>library of pre-built agents<\/strong> for common scenarios, accelerating implementation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Start Small, Win Fast<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Hyland\u2019s advice? <strong>Begin with a single, high-pain process<\/strong>, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Document triage<\/strong> (flagging missing info).<\/li>\n\n\n\n<li><strong>Policy compliance checks<\/strong>.<\/li>\n\n\n\n<li><strong>Automated data extraction<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These low-risk, high-reward projects demonstrate quick ROI and pave the way for broader AI adoption.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The Future of Workflow Automation<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">AI isn\u2019t magic\u2014it\u2019s a tool to <strong>augment human effort<\/strong>. By starting small, businesses can turn unstructured data into <strong>actionable insights<\/strong>, freeing teams to focus on what matters most.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>&#8220;There\u2019s no telling what you\u2019ll find until you turn the knob,&#8221;<\/em> Hyland\u2019s team remarked. 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Nurses and physicians<span class=\"ellipsis\">&hellip;<\/span><\/p>\n<div class=\"read-more\"><a href=\"https:\/\/formtek.com\/blog\/how-hylands-ai-agents-turn-unstructured-data-into-actionable-insights\/\">Read more &#8250;<\/a><\/div>\n<p><!-- end of .read-more --><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[146,2,69,39],"tags":[],"class_list":["post-13764","post","type-post","status-publish","format-standard","hentry","category-ai-agents","category-alfresco","category-artificial-intelligence","category-workflow"],"_links":{"self":[{"href":"https:\/\/formtek.com\/blog\/wp-json\/wp\/v2\/posts\/13764","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/formtek.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/formtek.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/formtek.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/formtek.com\/blog\/wp-json\/wp\/v2\/comments?post=13764"}],"version-history":[{"count":1,"href":"https:\/\/formtek.com\/blog\/wp-json\/wp\/v2\/posts\/13764\/revisions"}],"predecessor-version":[{"id":13765,"href":"https:\/\/formtek.com\/blog\/wp-json\/wp\/v2\/posts\/13764\/revisions\/13765"}],"wp:attachment":[{"href":"https:\/\/formtek.com\/blog\/wp-json\/wp\/v2\/media?parent=13764"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/formtek.com\/blog\/wp-json\/wp\/v2\/categories?post=13764"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/formtek.com\/blog\/wp-json\/wp\/v2\/tags?post=13764"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}