{"id":24,"date":"2006-05-18T23:47:37","date_gmt":"2006-05-19T07:47:37","guid":{"rendered":"http:\/\/www.formtek.com\/blog\/?p=24"},"modified":"2006-05-18T23:47:37","modified_gmt":"2006-05-19T07:47:37","slug":"tacit-interactions-and-knowledge-workers","status":"publish","type":"post","link":"https:\/\/formtek.com\/blog\/tacit-interactions-and-knowledge-workers\/","title":{"rendered":"Tacit Interactions and Knowledge Workers"},"content":{"rendered":"

James Manyika<\/a> of McKinsey Silicon Valley<\/a> last week had an article called “The coming imperative for the world’s knowledge economy” in the Comment section of the Financial Times.\u00a0\u00a0Manyika and others at McKinsey have argued that the term Knowledge worker<\/a><\/em> and its definition as people “who think for a living” covers too big of a group of people.\u00a0<\/p>\n

Manyika observed that certain types of knowledge workers have more impact on the success or failure of a company.\u00a0 He found that these key workers typcially are involved in high levels of what he calls of “tacit interactions<\/a>“.\u00a0\u00a0Tacit interactions usually involve making complex judgments, problem-solving and exchanging information.\u00a0 Industries where tacit interactions frequently occur are publishing, healthcare and\u00a0 software.\u00a0 And it’s in these industries where the gap between the best and worst performers\u00a0is the greatest.<\/p>\n

Manyika argues that the past decade has seen IT excel at automating transactions, and that the next decade of IT will shift emphasis from efficiency to effectiveness.\u00a0 He sees part of this happening with IT collaboration tools that can act as enablers of\u00a0more efficient tacit interactions.<\/p>\n

This week the annual AIIM<\/a> show<\/a> was held in Philadelphia.\u00a0 Manyika’s ideas are playing out there.\u00a0 AIIM has evolved and the emphasis has changed considerably since the early days when the focus was on strictly Imaging and Document Management.\u00a0 There is keen interest in companies like Formtek<\/a> that are providing Collaboration<\/a> and Business Process Management<\/a> solutions.\u00a0<\/p>\n

Current hot topics at AIIM like\u00a0Distributed Capture<\/a> aren’t emphasizing the volume and processing speed; they focus on improving the task of getting information into the system as fast as possible, so that the most current data can be made available for making the best decisions.<\/p>\n

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James Manyika of McKinsey Silicon Valley last week had an article called “The coming imperative for the world’s knowledge economy” in the Comment section of the Financial Times.\u00a0\u00a0Manyika and others at McKinsey have argued that the term Knowledge worker and…<\/span><\/p>\n

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