{"id":3570,"date":"2013-02-13T07:00:03","date_gmt":"2013-02-13T15:00:03","guid":{"rendered":"http:\/\/www.formtek.com\/blog\/?p=3570"},"modified":"2013-02-13T07:00:03","modified_gmt":"2013-02-13T15:00:03","slug":"technology-when-things-go-wrong-it-failures-itfail","status":"publish","type":"post","link":"https:\/\/formtek.com\/blog\/technology-when-things-go-wrong-it-failures-itfail\/","title":{"rendered":"Technology:  When Things go Wrong &#8212; IT Failures &#8212; #ITFail"},"content":{"rendered":"<p><a title=\"Wikipedia on Failure\" href=\"http:\/\/en.wikipedia.org\/wiki\/Failure\" target=\"_blank\">Wikipedia defines failure<\/a> as &#8220;the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success.&#8221; \u00a0While lessons learnt from a failure can serve as a spring board for a followup major success, more often than not, failures can become repetitive, costly, and painful.<\/p>\n<p>In the world of IT, <a title=\"Techbytes on IT Failures\" href=\"http:\/\/itechsolutionsbangalore.blogspot.com\/2013\/01\/new-it-failure-research-and-statistics.html\" target=\"_blank\">IT project failure <\/a>is defined as\u00a0&#8220;projects that are late, over-budget, or do not deliver planned benefits.&#8221; \u00a0The losses resulting from IT Project failures are typically fairly self-contained, amounting generally to a complete or partial write-off of the resource expenditures that were originally funneled into the project. \u00a0Beyond project failures, other types of IT failure include data security failures and system malfunction. \u00a0Losses from these other types of failures have the potential to be significantly higher and more open ended. \u00a0<a title=\"$6.2 trillion for IT failure losses\" href=\"http:\/\/www.objectwatch.com\/whitepapers\/ITComplexityWhitePaper.pdf\" target=\"_blank\">A white paper <\/a>in 2009 by <a title=\"Roger Sessions bio\" href=\"www.linkedin.com\/pub\/roger-sessions\/0\/8b1\/98a\" target=\"_blank\">Roger Sessions<\/a> estimated the cost of all global IT failures to be as much as $6.2 trillion, although <a title=\"Dispute of Roger Sessions claim to IT failure costs\" href=\"http:\/\/www.zdnet.com\/blog\/projectfailures\/critique-6-2-trillion-global-it-failure-stats\/7695\" target=\"_blank\">some dispute<\/a> that the amount could be that high.<\/p>\n<p>The causes of IT Project failures typically are simply that the project taking longer than estimated or the project exceeds the allocated budget. \u00a0<a title=\"Techbyte survey on IT Project Failures\" href=\"http:\/\/itechsolutionsbangalore.blogspot.com\/2013\/01\/new-it-failure-research-and-statistics.html\" target=\"_blank\">A Techbyte survey<\/a> found that 61 percent of projects take longer than expected and 74 percent run over budget. \u00a0<a title=\"Michael Krigsman bio\" href=\"http:\/\/www.linkedin.com\/in\/mkrigsman\" target=\"_blank\">Michael Krigsman<\/a>, CEO of Asuret and long-time blogger on the topic of IT failures, <a title=\"Michael Krigsman on IT failures\" href=\"http:\/\/www.enterpriseirregulars.com\/47925\/whos-accountable-for-it-failure-part-one\/\" target=\"_blank\">wrote that<\/a> &#8220;IT failures happen when managers exercise insufficient judgment, possess too little experience, hire the wrong people, ignore warning signs and, crucially, fail to involve affected employees in a way that eases the path to success.&#8221;<\/p>\n<p>But other types of failure can be hugely costly. \u00a0<a title=\"Richard Hunter bio\" href=\"www.linkedin.com\/pub\/richard-hunter\/0\/57\/b1a\" target=\"_blank\">Richard Hunter<\/a>, analyst at Gartner,\u00a0<a title=\"Gartner on IT Failures\" href=\"http:\/\/blogs.gartner.com\/richard-hunter\/q-can-it-failure-bring-a-company-down-a-yes\/\" target=\"_blank\"> lists cases where a single IT failure<\/a> led to catastrophic results for businesses: \u00a0&#8220;<a title=\"Card Systems Data Breach\" href=\"http:\/\/www.greensheet.com\/gsonline_pdfs\/051202.pdf\" target=\"_blank\">Cardsystems Inc. lost 95% of its revenues within 3 weeks of a breach<\/a> it announced in 2005, and was sold shortly thereafter for a fraction of its pre-incident worth. \u00a0<a title=\"ComAir debacle\" href=\"http:\/\/www.foxnews.com\/story\/0,2933,142549,00.html\" target=\"_blank\">ComAir didn\u2019t fail as a result of the December 2004 incident in which their crew scheduling system went down on Christmas Eve<\/a>, stranding an estimated 30,000 passengers during the Christmas holidays; however, the company lost 7% of its revenue for the year, a pretty big deal for an airline, and was the subject of an FTA investigation, which no one much enjoys.&#8221;<\/p>\n<p>And what of startup failures? \u00a0IT entrepreneurs struggle to avoid failure. \u00a0<a title=\"Marc Andreessen bio\" href=\"http:\/\/www.linkedin.com\/in\/pmarca\" target=\"_blank\">Marc Andreessen<\/a>, co-founder of Netscape,<a title=\"Marc Andreessen on failure\" href=\"http:\/\/www.entrepreneur.com\/article\/225202\" target=\"_blank\"> talked of the <\/a> feelings of high-tech entrepreneurs:\u00a0\u00a0&#8220;You flip rapidly from day to day: one where you are euphorically convinced you are going to own the world, to [one] in which doom seems only weeks away and you feel completely ruined, and back again. 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