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Business Process Management: Businesses Report High Levels of Satisfaction
Business Process Management (BPM) software has high levels of satisfaction among users. A recent report authored by Jorge Garcia, principal analyst at TEC, found that 44 percent of users were highly satisfied and another 40 percent were “somewhat” satisfied.
The report identifies three aspects that an organization should consider when implementing BPM:
Business Complexity. Business processes change often, so it is important that businesses frequently monitor and review processes so that software controls can keep current with the business.
Collaboration. Business processes often include interactions both internal and external to the organization. BPM controls should be able to flexibly capture those interactions and be able to change along with process changes.
Process Interaction. Internal and external processes are often intertwined and require interaction to ensure good collaboration.
The report found that “in order to achieve benefits from BPM, organizations first need to set up the appropriate combination of technical, human and methodological elements, and effectively establish BPM as a practice throughout the business. Once they do that, they can properly define and successfully execute business processes, as well as enable their continuous improvement and evolution.”
