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Oracle: A lot of Smiling Customers

By Dick Weisinger

A year ago Oracle customers in the UK complained that inadequate customer support was one of their primary issues with the vendor. Oracle is strongly influenced by their User Group surveys. Oracle listened and a year later a survey of those customers came up with exceptionaly high levels of satisfaction.

“This year it’s not an issue”, said Debra Lilley of UK Oracle User Group. 91 per cent of respondents saying they’re satisfied with Oracle as a tech provider, while 82 per cent of BEA users said they are satisfied with the product and 90 per cent said the same for Siebel.

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