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SaaS and Cloud Computing: Data Loss by User Mistakes Far Outnumber Loss By Hacking
80 percent of businesses report that they’ve experienced some level of data loss at some point. It may not be a surprise, but the leading cause of data loss from SaaS applications is user error. A survey by Spanning, an EMC subsidiary, found a little more than 40 percent of businesses in both the US and the UK surveyed cite user error as the major cause of data loss. Threats of hacking with malicious intent ranked very low in comparison.
The report recommends that the use of cloud-to-cloud backup can prevent or mitigate many of the data loss scenarios that are typically encountered.
Jeff Erramouspe, Spanning’s vice president and general manager, said that “unfortunately, many organizations are still under the false impression that their business-critical data is safe from loss when they move to SaaS applications. As a trusted advisor to your customers, you can share with them that data loss is still a possibility due to user error, accidental deletions, hackers and application sync errors that the SaaS providers simply cannot prevent or recover from. Adding a third-party backup and recovery solution to the SaaS applications you represent will give your customers the confidence to move to the cloud and will make you their hero — not if data loss occurs, but when it does.”
I totally agree that a cloud-to-cloud back-up is the best solution so far for data loss. There are also SaaS support teams (e.g. Lirik – http://lirik.io/) that may be able to help with regard to that matter and other stuffs in relation to SaaS. Getting a SaaS support team for your company doubles the success and security of a company using SaaS/Cloud.