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Enterprise Content Management: ECM at the Crossroads
A recent report by the AIIM looks at the current state of the ECM industry.
The AIIM report found that businesses are typically using ECM today for:
- 78 percent use it for standard document management or a file-share replacement
- 66 percent use it for records management
- 46 percent use it for collaboration
The search and security benefits of ECM are motivators to stop using simple sharing of files on a common company drive. 12 percent of companies have already turned off file sharing and another 34 percent of companies have plans to turn it off.
Despite a move in the industry away from traditional software licensing to cloud and on-premise subscription-based software, a majority of customers say that they continue to plan to increase the amount of money they’re spending on software licenses.
The report shows that many companies want to enable enterprise social features across their organization and that they often find that an ECM framework works well as a base from which social features can be added.
Also highlighted in the report is a problem that it is very hard to search across all enterprise data. This is because content continues to be housed in unconnected multiple systems, like ERP, HR, Finance, and ECM. In fact, more than half of enterprise data has no connection with the ECM system. Most of the data outside of ECM is unmanaged by any sort of records management or retention policies.
Kathleen Reidy is the Director of Market Strategy at Alfresco, observed that “the AIIM survey data backs up what Alfresco is experiencing – there is significant demand in the market for modern, open, mobile and cloud-ready ECM capabilities to ongoing and emerging content chaos and content process challenges.”
