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BPM in 2014: Businesses Try to Squeeze their Processes for Maximum Efficiency
“Business process management (BPM) is the discipline of managing processes (rather than tasks) as the means for improving business performance outcomes and operational agility. Processes span organizational boundaries, linking together people, information flows, systems and other assets to create and deliver value to customers and constituents.” (Defined by Gartner) Key vendors in this market include IBM, Oracle, Tibco, and OpenText.
Globally, the BPM market is expected to grow at about 14 percent over the next two years, as estimated by ResearchMoz.us. Businesses are adopting BPM in order to improve both their productivity and competitive advantage. In particular, demand is increasing for cloud-based BPM, but adoption is being cooled by implementation costs which can often be high.
A survey by CapGemini found the 78 percent of businesses said that the implementation of BPM improved the flexibility of their organization. Similarly, 78 percent that BPM has helped improve their interactions with clients and the use of their CRM systems.
John Dixon, managing vice president at Gartner, said that organizations are finding that BPM can “make a significant contribution to driving key business outcomes and boosting business performance. In difficult economic times, the ability to respond in an agile manner to uncertain and changing business conditions is a true competitive differentiator. BPM enables organizations to become more agile and proactive, rather than reactive, when change occurs.”
Patrick McLendon, manager of systems and programming at Vulcan Materials, said that with BPM “we have eliminated a lot of the busy work and rework… Anybody in a mid-sized to large company, like us, who isn’t doing this now needs to be on it. It has been a force multiplier for us.”
Hard economic ties since 2008 have actually been a driver for growth in the BPM industry. Businesses are using it as a tool to try to wring as much productivity as they can from existing customers. The popularity of the software has enabled some BPM vendors to have seen growth rates near 30 percent. Forrester estimates the BPM market to be close to $6.6 billion.
