Access and Feeds

ECM: Commercial ECM Systems Fail to Address OCT

By Dick Weisinger

A report out of Ireland says that most commercial ECM systems are ignoring data created from Online Content Technologies (OCT).
Email and Web Content capture capabilities have made it to people’s radars, but managing data from  Web 2.0 content generation tools is being overlooked.

The report says that this Web 2.0 data is experiencing a steep growth curve, as fast as 300% annually.
It identifies technologies like instant messaging, Blogs, wikis, podcasts and RSS as a hole in today’s ECM.
In fact, it gives a detailed breakdown of content sources that enterprises need to consider:

  • Chat and instant messaging (IM) applications (e.g. AIM, Windows Messenger) and Web logs (“blogs”)
  • Downloadable audio and video recordings (podcasts) and streaming media
  • Collaborative Web-based community created content (e.g. wikis)
  • Real-time content notification and delivery technologies like RSS (Really Simple Syndication), Atom, or BitTorrent
  • Internet-connected smart-phones, personal digital assistants (PDAs), WebTV, and other appliances
  • Internet delivery of voice, audio, and video, including Voice-Over-IP (VOIP) and similar technologies
  • Dynamic or interactive Web-based content delivery using asynchronous Java and XML (AJAX) or Adobe Macromedia Flash
  • Online content creation and storage applications like Google Docs, G-Drive, and Microsoft Live applications
  • Online communications and conferencing services like Skype, WebEx, GMail, GTalk, Microsoft Office Live Meeting, or Citrix GoToMeeting
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