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Technology: Improving Software Productivity
What’s the biggest time waster for enterprise employees? Poorly designed software.
That’s the result of a survey of 1000 enterprise employees by Enterprise Applications Company IFS.
Software usability is a big issue. The survey found that 94 percent of business IT users in the UK complained of wasting time using their business applications. Things are slow. They’re complicated and hard to use. Only 20 percent felt that their business software was easy to use.
Users felt most comfortable with web based apps — 40 percent found them easy to use.
23 percent of users found PC-based email apps like Outlook easy to use.
While only 17 percent found business applications easy to use.
The top three time wasters for enterprise software were also identified.
20 percent siad just learning to use the software took a lot of time.
19 percent thought that searching and trying to find information in business apps.
14 percent had problems trying to navigate through business processes in software.
Users also complained about problems with transferring data between systems and being able to navigate between business applications.
The results reconfirm that users have become used to the ease of use of browser-based consumer applications and are now demanding similar usability from business applications.
What do all these results mean for software vendors? Improving software usability is something that needs a lot more focus.
