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Records Management: Obstacles in Getting It Right
Less than 20 percent of records managers have confidence that they would be able to adequately respond to an eDiscovery request. That’s the finding of a joint survey from Forrester Research and ARMA International. Most managers felt that their response would lack accuracy, accessiblity, and trustworthiness.
More than half of the records managers cited major changes in the systems that they are overseeing. The changes are influenced by dissatisfaction with existing vendors, reduced or uncertain budgets, expanding requirements, more content types, and organizational change. That all coupled with a job that is getting increasingly complex because of ever more rigorous regulatory requirements.
As many as 56 percent of the records managements plan to spend more dollars on records and information management in 2010, either by expanding their current programs or rolling out new software.
Privacy requirements are of some concern. Only 26 percent of managers felt very confident in handling privacy issues while 45 percent felt somewhat confident.
While many organizations are still using physical records, more than 80 percent of those groups also are aided by technology in helping to locate the documents and records.
