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Business Intelligence: Going Back to Basic Principles
The promise of Business Intelligence (BI) is to enable organisations to make better and quicker business decisions by exposing the key metrics that drive the organisation. BI is able to reach across all information sources within the organization, including data from ERP, CRM and spreadsheets to create reports, graphics, and overview dashboards that aggregate data and summarize important KPI’s and metrics.
Unfortunately, BI hasn’t been as successful as some have hoped for. But the problem hasn’t been necessarily one only of technology deficiencies. Often the changing business climate makes it necessary to be continually revamping the analysis and business parameters used to measure and report, sometimes obsoleting earlier work that was done.
And often users too haven’t been trained to understand the potential of Business Intelligence or how to most effectively use the BI tools, and because of that, systems sometimes go unused by all but a few within an organization.
How to make it better?
Desmond Mullarkey of Technolab Corp said that better ROI can be derived from Business Intelligence tools by taking a step back and looking at four components that make up a successful BI implementation:
1. Hardware and Software Tools
2. People
3. Infrastructure
4. Process
The component breakdown for success that Mullarkey recommends isn’t that surprising. In fact, these are really some of the classic components that are important to successfully prepare for and roll out nearly any kind of enterprise software. But this kind of thinking needs to be echoed frequently because there tensd to be too many examples in practice where these basic component are forgotten.
