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Digital Transformation: Governments need to Step Up Their pace
Digital Transformation has been on the top of the list of priorities for many organizations over the past five years. The pandemic accelerated the progress for many organizations, but the push has been most effective in the private sector. Digital Transformation efforts in the government sector have lagged.
For example, in response to a survey on government digital transformation, Dean Lacheca, research director at Gartner, commented that “ninety-one percent of government respondents consider themselves at one of the first three stages, which focus on the development and introduction of new services. Yet, only nine percent identify their digital initiatives as being in the later stages, where the focus is on scaling the service and exceeding the value of comparable non-digital initiatives. The results indicate a lack of effectiveness by government organizations at scaling their digital business. We envisage two possible internal barriers – misalignment between digital strategy and business priorities, and lack of urgency and readiness for change.”
Deloitte summarized the problem by saying that governments are “doing digital” but need to change to “being” digital.
Antonio Neri, President and CEO of Hewlett Packard, said that “deriving value from data is essential to enabling governments to advance their policy goals –everything from improving healthcare and strengthening defense to advancing education and safeguarding the environment. To deliver the data-driven societal benefits and rich digital experiences citizens now demand, the public sector must step up its pace and abilities to control the creation of value using public data.”
