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ECM: The ECM3 Maturity Model — Version 1.0 released
At what level maturity is your company operating at in managing your corporate information? Wouldn’t it be good to have a roadmap that can identify and address areas where your organization can improve with information management? Wouldn’t it be good to know where you rank when stacked up against organizations of similar industries and size?
The idea of being able to measure the level of sophistication in which a business can address a problem was first discussed in 1986. Work was done at Carnegie Mellon University and applied to the software process. The Software Maturity model identifies five stages of maturity and within each stage there are Key Process Areas that characterize success for that level. It’s becoming popular now to apply the same maturity modeling approach to fields outside of software. The Software Maturity Model is a widely used metric for determining how well a company can create and manage software projects.
Recently the maturity model concept has been applied to ECM — it’s called the ECM3 maturity model and was developed by representatives from Wipro, CMSWatch, Smiegiel Consulting and Hartman Communications — the “Guiding Consortium”. Alan Pelz-Sharpe and Tony Byrne were two key contributors from CMSWatch in developing it. They’ve put together a great document that covers a lot of detail about how companies try to address their content management needs and how they can do better.
The model recognizes five levels of maturities for corporate information management:
- Unmanaged
- Incipient
- Formative
- Operational
- Pro-Active
This model calls out thirteen different Maturity Dimensions which are categorized into three different groups: Human, Information and Systems. Each dimension is tracked individually through the five maturity levels, and for each dimension, an organization can separately track and then assess, plan and implement a strategy for improvement.
