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Enterprise Automation: RPA to be Superceded by Newer Automation Tools
Robotic Process Automation (RPA) is automation software that processes high-volume repetitive tasks in a business. RPA typically is applied to tedious, manual digital tasks that would normally be performed by an office worker.
The RPA market in 2022 saw a nearly 20 percent jump in revenues, according to Gartner. IDC predicts that RPA will be a $9 billion market by 2022. But not all analysts agree. Despite the growth and success of RPA, Forrester is predicting that RPA growth won’t keep up with the hype and that it is actually flattening this year.
Note that AI Automation isn’t considered
The reason why Forrester thinks that the growth of RPA technology may be stagnating is that it is losing out to other types of automation, particularly AI-based, more generic solutions. In addition, RPA is seeing competition from enterprise software applications that are embedding RPA capabilities into their standard offerings, reducing the need for separate stand-alone RPA offerings.
Leslie Joseph, Forrester analyst, said that “RPA always was meant to be brittle technology. It was not meant to be durable in the sense that you create a native integration between two applications and enable a workflow that flows through the state of integration.”
Forrester says that RPA must evolve in order to remain relevant. RPA works well when processes are very well-defined, and many back-office processes fall into this category and are good targets for RPA. But RPA doesn’t work nearly as well when processes become more variable and complex.
What comes after RPA? Forrester predicts that next-generation business automation will be composed of elements from business process management/workflow, low code/no code, artificial intelligence, and iPaaS (integration platform as a service). Forrester is calling this new approach “automation fabric”.
