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Intelligent Automation: KPMG Urges Businesses to Adopt a Digital-First Operating Model

Home › Artificial Intelligence › Intelligent Automation: KPMG Urges Businesses to Adopt a Digital-First Operating Model

By Dick Weisinger

Automation and Artificial Intelligence.  There have been reports of stunning success with the application of these technologies, but there also has been a sizable number of disappointments and failure with projects.

KPMG has identified what they call the Intelligent Automation (IA) Market.  It consists of artificial intelligence, machine learning, and robotic process automation.  The market size is estimated to be about $12.4 billion in 2018 and will grow to $232 billion by 2025.

How can businesses improve their chances of success with implementing IA projects?

A study by KPMG identifies two critical elements for achieving success:

  • Projects need to be supported and directed from the C-level, not as a tactical decisions.
  • Focus should be on business and operating model transformation, not departmental deployments

KPMG argues that businesses need to shift from a model where technology supports people to one where people support technology.  KPMG calls it a “digital-first operating model.”

 

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October 2nd, 2018
Category: Artificial Intelligence, Robotic Process Automation
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