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Robotic Process Automation (RPA) is one of the fastest areas of enterprise software growth. Gartner estimates that RPA is growing at an annual rate of 63 percent. It’s a technology that lets businesses automate tasks and exchange data with legacy enterprise application software.
Depending on the type of process, RPA can be used to potentially, and sometimes dramatically, be a speed booster. ROI from RPA is generally very good. But problems often happen when elements of the process need to change, which means that the RPA implementation needs to change too. RPA implementations tend to be brittle and change can wreak havoc.
Jason Bloomberg, IT analyst, said that “if anything changes, that change can break the automation. In other cases, the business requirement for the process logic changes, requiring a rework of the bot.”
Process elements can change more frequently than you might expect, and updating the RPA controller to handle the changes can bring things to a halt until those code changes are made.
Low-code RPA implementations provide the flexibility to easily tweak an implementation to account of process changes.
Michael Beckley, chief technology officer of Appian, said that “RPA should be embedded in a low code platform to connect and automate entire business processes. Low code platforms manage work across teams of people and bots and, in many cases, can provide more scalable, cost-effective automation options than RPA alone. RPA isn’t a strategy, it’s a powerful tool for automating tasks.”