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ECM: Avoiding Paper in Processes that Require Signatures
Digital signatures are used to guarantee that an electronic document is authentic. The signature of the document ensures that the person who says they created the document actually did, and it also ensures that no other person has altered the…
Social Media: Government Jumps Aboard Social Media
While it may come as no surprise that businesses are behind the curve in adoption of Social Media when compared to adoption by consumers, you might expect businesses to still be light years ahead of how state and federal governments…
Social Media: The Social World Classified
Charlene Li at Forrester has segmented the Social World into participant types that are depicted as rungs on a ladder. The higher the participant ranks on the ladder, the more the participant creates original content that is made available to…
Recession Forces Businesses to Improve Processes and Intelligence
How do businesses react when a recession bites? They typically give a hard look to their business processes, and that is exactly what business have been doing over the last 18+ months. The field of BPM, or Business Process Management,…
Business Processes: Making Sense of Ad Hoc Unstructured Business Workflows
It isn’t easy to model the processes used by knowledge workers in most business environments. As the business environment revolves more about the use and creation of knowledge, traditional repetitive business processes are being replaced with ad hoc ‘unstructured’ business…