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Automation: Accelerating Digital Transformation and Growth in the Enterprise

By Dick Weisinger

Top priorities for CIOs continue to be enabling digital transformation, improving customer experience, and improving operations performance, according to research by Foundry. A survey by Foundry found that automation is a key tool used by CIOs to pursue these top priorities.

Jagjit Dhaliwal, Vice President and Global CIO Industry Leader at UiPath, said that “automation is a silver bullet that not only can achieve operational efficiency, but also can accelerate the digital growth journey that many organizations are embarking on. CIOs that transformed the organization by enabling remote capabilities to ensure business continuity have positioned themselves very well as business and strategic leaders. This trend will continue as there continues to be a push for more digital solutions.”

The editors at eWeek created the metaphor of a five-step ladder where each step of the ladder represents the progressive stages companies and organizations can take for implementing automation. The steps are classified as follows:

  • Tools – Adopt technology tools to spot-fix and automate pain-point tasks in the organization.
  • Process – Re-examine tasks that are part of a larger process to streamline the process by eliminating unnecessary and redundant steps.
  • Robot Process Automation – Identify and automate repetitive processes to speed throughput and reduce human error.
  • Data – Focus on data as a critical enterprise asset to enable AI-driven automation such as predictive analytics and more intelligent decisions and processes.
  • Scale – Scale intelligent automation across departments, teams and processes.
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