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How Data-Driven Customer Success Can Boost Your Business

By Dick Weisinger

Customer success is ensuring that customers achieve their desired outcomes using your product or service. It is a key factor for retaining customers, increasing loyalty, and growing revenue. But how can you measure and improve customer success? The answer is

Customer Success: Building a Relationship that is Mutually Beneficial

By Dick Weisinger

“The customer is always right,” goes the old saying, but it’s as true as ever. A recent survey of businesses found that 95 percent thought that customer experience was extremely important for being able to retain customers long term. Marc Benioff,