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Data Centers: Real-Time Incident Reporting — No Longer Just for Web Site Outages

By Dick Weisinger

Today’s businesses require constant availability and on-line uptime to run smoothly. An ‘incident’ is an unplanned IT service interruption. Incidents/Outages can lead to lost businesses and potentially long-term loss of customers.

When a Fortune 500 company’s on-line business goes down, as much as $100,000 per hour can be lost. Incidents can cause not only monetary losses but also more intangible losses, like:

  • Loss of customer loyalty
  • Damaged business reputation
  • Lower employee morale
  • Loss of confidence in processes

The high costs of Data Center Outages

In order to minimize downtime, infrastructure can be monitored and reported on in real time. Real-time data is then collected, analyzed, and can result in the automatic sending of notifications in the event of an anomaly. The problem reported might be related to a minor maintenance issue, or could be as serious as an emergency situation.

The benefits of real-time reporting include:

  • Ability to respond quickly
  • Complete and accurate reporting and analysis
  • Automatically documents and records issues for generating reports

Real-time incident reporting has expanded beyond just IT outage reporting, particularly in the area of emergency response. Incident reporting systems are available now to monitor and send notifications about things like the pandemic response, natural disasters, and wildfire management.

Gartner has named Real-Time Incident emergency reporting as a service as one of the currently hyped emerging technologies. “Real-time incident command centers as a service improve situational awareness for organizations by fusing together information from various sources. Typically a public safety organization has some more manual way of integrating databases, sensors, video, and communications systems for an emergency command center.”

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