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Digital Transformation: Businesses Continue to Accelerate Towards Digital in 2021
Gartner predicts that global IT spending in 2021 will be close to $4 trillion, a 6.2 percent increase from 2021. Digital transformation is one area that is driving growth.
A study by McKinsey found that many businesses were pressured into speeding their digital transformation in 2020 because of the pandemic. Businesses say that they accelerated digitization of their customer and supply-chain interactions by three to four years.
John-David Lovelock, research VP at Gartner, said that “COVID-19 has shifted many industries’ techquilibrium. Greater levels of digitalization of internal processes, supply chain, customer and partner interactions, and service delivery is coming in 2021, enabling IT to transition from supporting the business to being the business… Digital business, led by projects with a short time to value, will get more money and board level attention going into 2021.”
Aaron Levie, CEO at Box, said that “most enterprises focused 2020 on remaining resilient and shifting work to remote. Now in 2021, every conversation I’m having with customers is how their business models change because of digital. Powering this is the big opportunity in enterprise software now.”
