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ECM: Enterprise Search is a Supplement, not a Replacement, for ECM
Mike Lynch recently declared that Enterprise Search is the *new* ECM, referring to current ECM systems as ‘legacy’ in their approach to handling data:
“The problem with legacy ECM is that you worked out what was important to your organisation, moved it to a central repository, and then did a lot of manual work on it – tagging it and so on. Then every time it changed, the system made a record of it. So to say you were ‘managing’ your content is pushing it really. The legacy model was also not ready for the explosion in unstructured content – it’s no longer a small subset of information. And fatally for the old model, regulatory changes came. It used to be that they’d ask you to produce a small subset of information [for e-discovery] but now regulators have deemed that what is important is much larger – pretty much everything.”
That line of reasoning certainly makes sense, especially coming from the CEO of the Enterprise Search giant Autonomy. And there is certainly truth to the fact that enterprise search provides flexibility in the findability of information that cuts across all files and documents. But search alone, especially in the context of use cases or workflows that require frequent searching, often prove to be too inefficient because it returns too many hits. Metadata provides a much more foolproof way to pinpoint the location of information, although at the cost of capture and maintenace of the metadata. And combining the two technologies provides the best of both worlds.
