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ECM: Gartner Advises the Replacement of CMS systems older than Five Years

By Dick Weisinger

Gartner’s annual survey and magic-quadrant rankings for the Enterprise Content Management (ECM) market is out, and it shows that the market for ECM is growing at a rate much faster than the rest of the economy.  [The report is freely available, complements to Hyland Software, one of the top six ECM vendors as ranked in the report.]

After the downturn in the economy in 2008, ECM grew 5.1 percent in 20090 and then 7.6 percent in 2010.  The global ECM market finished at $3.9 billion at the end of 2010.  Gartner predicts steady and strong growth in the ECM market through 2015, averaging 11.4 percent compound annual growth.  ECM is strong in these difficult times because many companies are continuing to cut their costs and trying to increase productivity, and ECM is seen as a proven tool to do just that.

Gartner cites the following reasons as to why ECM is popular with companies both large and small:

  • ECM increases productivity
  • ECM can help reduce operational costs
  • ECM often is the centerpiece of BPM efforts and helps to make processes more efficient
  • ECM helps companies achieve regulatory compliance and e-discovery goals

In Gartner’s upper-right quadrant magic-quadrant rankings, Gartner placed six vendors:

  1. IBM
  2. Microsoft
  3. Oracle
  4. Open Text
  5. EMC
  6. Hyland

[Among Open Source options, Alfresco is the only one listed, and it shows up in the lower-right side of the diagram.   That position is in the quadrant that includes visionary companies, but the companies in that lower quadrant may not be able to fully and successfully execute on their vision.]

Gartner comments that the ECM space has changed dramatically over the last five years.  The drivers for the change are principally the interaction of content with the following high-growth technologies:

  • Big Data
  • Analytics
  • Mobility
  • Cloud

The report summarizes and advises the following about these changes happening in the ECM space: “ECM technology has changed greatly in recent years, with broader suite functionality, better process control, improved ease of use and a stronger focus on records. As a result, Gartner strongly advises organizations with ECM technologies more than five years old, or with multiple products across departments and geographies, to re-evaluate their content architecture with a view to possible consolidation of functionality and vendors.

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