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Intelligent Automation: AI Pushes Automation to Even Greater Efficiencies
Artificial Intelligence is improving the tools used for automation. The convergence of RPA with AI and machine learning (ML) is being called ‘intelligent automation’. RPA continues to be used for process step automation while AI and ML can automate decision making. It will be increasingly possible to have entire digital processes that can operate without human intervention.
Forrester predicted that “the ‘great lockdown’ of 2020 will make the drive for automation in 2021 both inevitable and irreversible. Remote work, new digital muscles, and pandemic constraints will create millions of pragmatic automations in 2021; document extraction, RPA from anywhere, drones, and various employee robots will proliferate.”
KPGM estimates that the Intelligent Automation market will grow to $232 billion by 2025. Currently the market size is only about $12.4 billion.
The best advice for any kind of automation is to plan carefully and select tasks to automate where you expect the reward to be great.
Bill Gates said that “the first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.”
