Access and Feeds

The Employee Experience: Tuning the Controls to Improve Job Satisfaction and Engagement

By Dick Weisinger

Businesses are moving forward with plans for Digital Transformation — and key to success with these plans is to deploy digital workplace tools with intuitive user interfaces.

A well-designed digital experience can enhance worker engagement and productivity, according to a study by IBM. Employee experiences that are well-designed help to both attract and retain workers and also to improve worker productivity and job satisfaction.

The IBM report identified three spheres of employee interactions, each of which impact the overall employee experience: physical environments, social connections, and content of the work performed.

The overlap and intersection of these three spheres define more specific facets of employee experience:

  • Community – Employee effectiveness is affected by interactions and relationships with others in the organization
  • Physical Workspace – The workspace configuration and furniture used can enhance team interaction and provide space for concentration.
  • Environment – Beyond office furniture and layout, environmental things like temperature, noise, and ventilation should be considered how it impacts employee productivity.
  • Tools – Increasingly employees do their jobs by interacting with software tools. Software design is an important element of employee engagement and satisfaction.
  • Activities – The elements of the employee’s job and the extent to which they can grow and master the tasks they perform, providing challenge and a sense of purpose are important components of the employee experience.
  • Social Platforms – Social platforms can help support organizational innovation and provide a center for the exchange of data.
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