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Achieving IT Innovation: Freeing Up Resources By Automating Existing Processes
Businesses are increasingly faced with the challenge of being able to keep up with managing ever more data and information. Forrester’s Rachel Dines, senior analyst, said that there are five areas of concerns that IT groups are grappling with:
- Need to develop a competitive advantage by growing innovation
- Need to respond to increased expectations of IT from employees and customers
- Cost of downtime
- Accountability to Shareholders
- Globalization
While many businesses see their future in increasing their ability to innovate, budgets and the constraints of maintaining their existing systems are preventing them from making big investments in more innovative technology. Businesses spent about 48 percent of their IT budget on maintenance and operations in 2013, but said that in 2014 they’d like to reduce that segment of spending to 41 percent. A focus on maintenance and operations keeps them from being able to set aside time to innovate.
Businesses also worry that IT isn’t in sync with the direction that they need to go. Dines said that “only one in three believes that IT is well aligned to business needs. And 25 per cent of business leaders say that IT actually hampers their success.”
Dines said that automation may hold the solution. If the interactions required to maintain existing systems can be decreased through automation, skills and resources can be freed up to focus on innovation.
