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Augmented Intelligence is the application of Artificial Intelligence in a way that enhances collaboration between humans and machines. It enhances how people work, making them faster, stronger, and more efficient.
Gartner ranks Augmented Intelligence as one of the top 10 Technology Trends and expects the technology to generate more than $2.9 trillion dollars before the end of 2021.
Joe Ciuffo, Product Marketing Director at Genesys, wrote that “Augmented Intelligence can be used to enhance customer experience, by using advanced technological insights in harmony with human touch and empathy to deliver truly personalized experiences and outcomes.”
Svetlana Sicular, research vice president at Gartner, said that “augmented intelligence is all about people taking advantage of AI. As AI technology evolves, the combined human and AI capabilities that augmented intelligence allows will deliver the greatest benefits to enterprises. The excitement about AI tools, services and algorithms misses a crucial point: The goal of AI should be to empower humans to be better, smarter and happier, not to create a ‘machine world’ for its own sake. Augmented intelligence is a design approach to winning with AI, and it assists machines and people alike to perform at their best.”