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There have been whirlwind advances by Artificial Intelligence over the past few years. AI that can beat humans at Chess, Go or Jeopardy. AI that can drive cars and drones. AI that is better than radiologists at reading X-Rays and…
Bad bots made up one-fifth of all web traffic according to Distil Network’s Bad Bot Report 2019. Bad bots are software that are programmed to visit web sites for the purposes of hijacking, web scraping, brute-force attacks, fraud, theft, spam,…
Chatbots are gaining popularity as the technology improves and as customers increasingly expect to get immediate and consistent responses to their questions and interactions. Many businesses that want to be able to provide 24×7 support have deployed or are experimenting…
Natural Language Interaction. It’s two-way voice communication between humans and machines. Gartner says that the technology is improving and can be expected to become increasingly used within the workplace, and not just for call center interactions. Matthew Cain, analyst at…
Chatbots, the sometimes amusing, sometimes annoying, and sometimes helpful software that tries to simulate conversations with users. The potential is big, and businesses are wagering a lot of money that chatbots can help their business. Global Markets Insights estimates that…