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Business Process Management: Businesses Report High Levels of Satisfaction
Business Process Management (BPM) software has high levels of satisfaction among users. A recent report authored by Jorge Garcia, principal analyst at TEC, found that 44 percent of users were highly satisfied and another 40 percent were “somewhat” satisfied. The…
Project Management: Avoiding the Perils of Scope Creep
Scope creep, requirement creep, function creep and feature creep — whatever you call it, it is the bane of many a project. It’s what happens when a project isn’t completely or properly defined at the start and requests for new…
Business Process Management (BPM): Enabling Responsiveness for the “Moment of Truth” Customer Interactions
Globally Business Process Management (BPM) software is expected to reach $2.7 billion this year, an increase of 4.4 percent over last year, according to Gartner. Four trends that Gartner sees in the BPM market are: Business Transformation. BPM can be…
Business Processes: Success by Designing Unstable Business Processes
It may seem counterintuitive, but Gartner has come to the conclusion that business processes consciously designed to be ‘unstable’ have a 70 percent chance of success. And that kind of success rate really blows away the rate achieved by standard…
Business Process Management: A Tool for Building Better Processes and More Effective Communication and Collaboration
Business process management (BPM) is a methodology for organizing, tracking and automating an organization’s workflow effectively and efficiently. Chief benefits of the use of BPM are speedier execution of processies, reduced human error, and reduction of miscommunication. E. Scott Menter,…