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IT in Upheaval: A Need to ReInvent in order to Avoid Irrelevance

By Dick Weisinger

Can IT remain relevant? Company Line of Businesses routinely bypass IT every chance they get.

A recent report by Accenture on the plight of IT said that “IT is no longer seen as the optimal organization to quickly achieve business outcomes, nor are they seen as the main source of innovation. In fact, six in 10 survey respondents claim that IT does not have a significant influence on their choice of as-a-service provider. Rather than working with IT, many business leaders are choosing to work around IT.”

The Accenture study characterized the current perception problem of IT:

  • IT is out of the loop – 70 percent of businesses only involve IT after an external service is selected
  • IT Lacks Innovation – Confidence in IT dropped from 71 percent to 34 percent between 2013 and 2015
  • IT is slow – 42 percent say IT takes too long to implement anything
  • IT lacks skills – 77 percent say that IT staff lacks “as-a-service” skills

What to do?  Accenture says the only option for IT to remain viable is to reinvent itself.  It needs to become more service-provider-like and to assist the business during external vendor selection.  The report notes that “in this new role, IT can not only protect the business but also help it achieve greater outcomes.”

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