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Customer Communication Management + Content Management = Delighted Customers

By Dick Weisinger

How can businesses improve the experience which they provide their customers?  The analyst group Strategy Meets Action (SMA) suggests that technology can help.  While SMA’s advice was addressed specifically to the insurance industry, but it likely would resonate with a…

Open Data and Health Care: Medicaid and Drug Interaction Databases Released

By Dick Weisinger

While the US Federal government may not be moving as quickly as many would like to see in releasing Open Data sets, the FDA earlier this month released a four million record data set of information about drug and medication…

Technology: Internet Trends for 2014

By Dick Weisinger

Mary Meeker, Kleiner Perkins Caufield & Byers (KPCB) analyst, recently reported on her take of internet trends for 2014. Some of her insights include: Cheaper Computing – The costs of computing have dropped about one-third every year over the last 20…

Public, Private and Hybrid Cloud Computing: There can only be One

By Dick Weisinger

‘There can only be one’, said Scott Sanchez, Lead Cloud Evangelist at Rackspace, invoking the cult fantasy film The Highlander, when explaining the direction of cloud computing.  Sanchez notes that while there are many cloud vendor brands, creating a landscape of differing…

Solid: Making our Physical World Computable

By Dick Weisinger

The separation between physical and virtual worlds is blurring.  O’Reilly is calling this melded world ‘Solid’. Jon Bruner of O’Reilly Media, said that “software can replace physical complexity… the relationship between the physical and virtual worlds is becoming more fluid. Input tools…