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Records Management: Best Practices Not Practiced
Records Management best practices simply are not on the radar of most companies. Companies are not incorporating best practices into policy, and when they do, they often do not follow up with effective training and monitoring to ensure compliance with those policies.
On the positive side, many companies recognize the importance of records managements. As many as 73% of companies have a records management system in place, as mandated by their board of directors or top executive teams. And of those, 89% adopt standards recommended by ARMA (American Records Management Association) or ISO around retention policies, and 55% adopt adopt standard “records management vital records” programs.
The problem is that many companies don’t then follow through with ensuring that their employees abide with the requirements of the system that they adopt.
Only 25% of organizations do any training at all, and only 27% have a formal communications program to inform employees of the importance of records management. And any training that is done is generally insufficient. It’s very rare that training ever includes mention of instant messaging, voice messages, hand-held devices, or text messages.
61% of companies do no monitoring at all around adherence to records management policies. If employees aren’t aware of the policies via training or communications, and if little is done in the way of monitoring, it is unlikely that these programs will be able to succeed.
Many companies also have no strategy in place around e-Discovery, and only 25% of companies feel confident that they’d be able to adequately respond to an e-Discovery request.
