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BPM: Not Dead, But Evolving

By Dick Weisinger

Business process management (BPM) is a discipline that uses various methods to discover, model, analyze, measure, improve, and optimize business processes. A business process coordinates the behavior of people, systems, information, and things to produce business outcomes in support of a business strategy. BPM is not a new concept, but it has been overshadowed by other emerging technologies such as artificial intelligence (AI), blockchain, cloud computing, and more. Does this mean that BPM is dead or irrelevant? Not at all.

BPM is still a vital tool for businesses to streamline their operations, reduce costs, improve customer satisfaction, and achieve competitive advantage. However, BPM needs to evolve and adapt to the changing business environment and customer expectations. BPM cannot be a rigid or static approach, but rather a dynamic and flexible one that leverages the power of new technologies and innovations.

One of the ways that BPM can evolve is by integrating with AI. AI can help BPM automate complex or repetitive tasks, enhance decision-making, provide insights and recommendations, and personalize customer interactions. AI can also help BPM learn from data and feedback, and continuously improve its performance and outcomes. For example, an AI-powered BPM system can monitor customer behavior and preferences, and adjust the business process accordingly to offer the best service or product.

Another way that BPM can evolve is by embracing blockchain. Blockchain can help BPM increase transparency, security, trust, and efficiency in business processes that involve multiple parties or transactions. Blockchain can also help BPM reduce intermediaries, errors, fraud, and costs. For example, a blockchain-based BPM system can track the provenance and quality of goods along the supply chain, and ensure that all parties comply with the agreed terms and conditions.

BPM is not dead, but evolving. It is still a valuable discipline for businesses to optimize their processes and achieve their goals. However, BPM needs to embrace new technologies and innovations that can enhance its capabilities and benefits. By integrating with AI and blockchain, BPM can become more intelligent, agile, and effective.

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