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Open Source: Microsoft’s Fluid Framework Redefines Collaboration
Microsoft has introduced Fluid Framework. It’s being positioned as Microsoft’s next-generation collaboration tool. It will provide speedy low-latency interactions with documents. The framework will be part of Microsoft 365 offerings, but it is open source and will be hosted on…
Call Centers and AI: Making Support Calls more Efficient
Artificial Intelligence and cognitive technologies are being applied to call centers to speed and improve the services provided. The market size for AI use in call centers is expected to grow to more than $2.8 billion by 2024, according to…
Manufacturing: Smart Factories Enabled by Digital Transformation and Advanced Manufacturing
In an effort to accelerate and modernize their operations, manufacturers are beginning to spend on technology, especially for data management, data analytics, and digital services. ABI Research estimates that manufacturers and industrial firms will be spending $19.8 billion annually on…
Cloud Computing: Hybrid Cloud is Most Common Architecture
Hybrid cloud computing is a unified computing infrastructure that incorporates data and services from both private and public clouds. Hybrid cloud has become the most common architecture used by organizations, according to a survey by Denodo. It is used by…
Tech Spending: COVID-19 Forces IT to Shift Priorities and Spending
Covid-19 concerns and how to address the pandemic has had IT managers’ heads spinning trying to figure out what it all means. Covid-19 is expected to drive an economic slowdown and recession. Normally, recessions would cause IT to pull back…