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Social Media: Facebook and Twitter are Becoming Staples of Customer Support and Service
59 percent of organizations are using Twitter as a tool for customer service and support. Almost the same number, 60 percent, are using Facebook. Generally, organizations that use one of these two social media channels also choose to use the…
Storage: Virtualization Benefits Threatened by Storage Issues
Server virtualization is now a reality for most companies. 80 percent of companies report that they’ve virtualized more than 50 percent of all of their servers. And only 5 percent of companies report not having used virtualization at all. …
Data Management: Four Criteria for Ranking Search Effectiveness
Despite the advances i nsearch technology, companies still struggle to quickly locate and retrieve information that they’re searching for. A survey from MindMetre Research and Smartlogic estimates that 52 percent of senior managers and directors at US and major European of…
Security: Strong Growth across Security Software, Hardware and Service Markets
As businesses increasingly adopt technologies like cloud computing, mobile, and remote access, security of data becomes a major concern. Security software, hardware and services are all market areas that are showing healthy growth. Gartner reports that the global Security software market…
Mobile: Both Government and Commercial Organizations are Building Mobile Applications
Mobile application development is taking off, within both business and government. Two new surveys, one of commercial companies and the other of governments, found strikingly similar results about ongoing efforts to develop mobile applications. A survey by BZ Research found…